Privacy
At Kooyong Lawn Tennis Club Inc ('Kooyong') we respect your right to privacy and
the confidentiality of personal information provided to us. We are sensitive to
privacy issues and take seriously the ongoing trust our members and associates have
placed in us. We have committed to compliance with the National Privacy Principles,
contained in the Privacy Act 1988, which detail how personal information may be
collected, used, stored, destroyed and accessed.
This policy details how Kooyong manages your personal information and sets out some
of your privacy rights.
Personal information, as distinct from business information, is information that
identifies you as a person, or from which your identity could be reasonably ascertained.
Collecting Personal Information about you
As you would be aware, Kooyong provides a number of different member services, including
tennis club membership, child minding facilities, a restaurant, fundraising, competitions
and more.
In the course of providing member services, Kooyong may collect personal as well
as other information about you. We collect personal information that is necessary
for membership and the provision of services to members.
The type of information collected will depend on the services you have asked us
to provide, and may include your name, address, telephone and fax numbers and e-mail
address, as well as your age and date of birth. While we endeavour to collect information
from you directly, in some instances we may also receive personal information about
you from third parties, such as referees. We will record your e-mail address if
you send us an e-mail.
For some services, we may collect and maintain sensitive information, including
health and medical details, We will only use sensitive information in order to provide
or facilitate medical assistance where first aid or emergency treatment is required,
or as otherwise allowed under the NPP's.
If you choose not to provide personal or sensitive information, we will advise you
on the consequences, which may include not being able to provide you with a particular
service or membership.
How do we use your personal information?
Kooyong will primarily use and disclose your personal information for the purpose
of providing services to you. We may also use your personal information (usually
your name) for inclusion in newsletters and competition results.
We may also use your personal information for related purposes which you would reasonably
expect, such as providing you with details about other services offered by us, as
well as any promotions or offers that may be of interest to you, including fundraising.
You can opt out of receiving offers or information at any time by notifying us.
In some cases we may disclose your personal information to third parties, such as
persons to whom we contract to provide services as required in order to provide
you with services. We will ensure that third parties to whom we disclose are bound
by confidentiality and non-disclosure agreements, if they are not otherwise required
to adhere to the Privacy Act.
We may also disclose your personal information where we have sought your consent
or in accordance with the Privacy Act or any other legislation.
Storage and Security
Personal information is stored electronically, on paper, or both. Kooyong has physical,
electronic and procedural safeguards to protect personal information and takes all
reasonable measures to ensure that your information is protected. Your personal
information is stored within secure premises.
Please be aware that personal information provided by e-mail may not be secure.
If you have any concerns regarding the security of you personal information, please
provide it in an alternate form, such as facsimile.
Kooyong uses secure methods to destroy or permanently de-identify your personal
information. We will retain personal information while it is required for any of
our functions, or for any other lawful purpose.
Access & Correction
In most cases, you will be able to gain access to personal information held about
you by Kooyong. We may provide you with this information verbally or in writing,
as may be appropriate. Where we do not agree to provide you with details of personal
information we will give you reasons why.
We will take reasonable steps to amend or correct your personal information to keep
it accurate and up to date.
If you would like to discuss any aspect of your personal information, please contact
our Privacy Officer.
Privacy Concerns or Complaints
If you have any queries or concerns about your personal information, or believe
that the privacy of your personal information has been interfered with, please contact
our Privacy Officer for assistance.
How to Contact Us
You can contact us at the following address:
Privacy Officer
489 Glenferrie Road
KOOYONG VIC 3144
PH:(03) 9822 3333
FAX:(03) 9822 5248
